Virtual Assistant
Charley Voice - Coming Soon
Charley Voice 
Charley is an AI-powered virtual assistant designed to make your day a bit brighter by helping with basic requests and quickly answering questions over the phone. We believe in creating seamless interactions around the clock. Charley is just a voice command away!
With Charley Voice You Can:
- Send payments right to your Chartway loan from your Chartway checking
- Transfer funds
- Check balances
- Have a question? Get answers instantly.
- Connect with a qualified team member who can help
Charley Chat 
An interactive and supportive chat assistant always on hand to provide you with comprehensive assistance and backing for every aspect of your banking needs, whether you're enjoying Chartway's services or managing your financial matters online. We're here to help you achieve your goals!
With Charley Chat You Can:
- Receive answers to simple inquires about account balances, transfers, and interest rates
- Learn about loan application procedures and approval process
- Check branch hours and availability
- Connect with a qualified team member who can help
Getting Started with Charley
Here are just a few examples of the types of questions Charley can handle:
- How are fees determined on my loan?
- Where's the closest branch?
- Where are ITMs located?
- How do I obtain the decision for my loan?
- How do I apply for a loan?
- How can I get a fee waived?
- What's the interest rate for loans?
- What is the routing number?
- I'm going out of town, do you need my travel dates?
Need to Talk to a Team Member?
If you ever need to speak with a live team member, Charley can seamlessly connect you during business hours. Simply request "team member" and Charley will place you in the queue to speak with one of our knowledgeable representatives.
With Charley, banking assistance is just a chat away. Experience the convenience and efficiency of our virtual assistant today
We’re more than where you bank. We’re where you belong.
Contact us when you have questions or need assistance.
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